Customer Care
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Front line staff are an essential element when creating a positive impression of any organisation. Fortunately we are all experienced customers and therefore have considerable insights to share about how best to deal with customers.
Designed for front line staff in any customer-facing role, this course provides delegates with the opportunity to transform their knowledge into the techniques needed to ensure customers receive the respect and professional treatment they expect.
Focusing on how we like to be treated as customers, this interactive course helps delegates fully appreciate their existing strengths and identify areas for improvement. Delegates will develop their abilities to treat customers as they would like to be treated, deal with difficult situations such as complaints and to make staff and customer experiences as positive as possible. By the end of the course delegates will have developed their own action plans, to improve both their own and their customers' experiences at SOAS.
