Inter-personal Conflict Management and Negotiation
- Unit value:
Conflict can be healthy and desirable to retain creativity and keep groups moving forward, but so often conflict between individuals and within and between groups becomes destructive and personal. The key is in early recognition of unhealthy conflict, accurate diagnosis of its causes and the development of effective strategies for dealing with it.
Scope and syllabus
During the course the following will be considered:
Healthy and unhealthy conflict; Early detection of difficulties; Why people conflict; Determining causes of conflict from the symptoms; Personal approaches to conflict management; Approaches to negotiation (using a model based on the outcome of the Harvard University Negotiation Skills Project); Development of personal strategies for managing difficult situations.
