SOAS University of London

Estates and Facilities

Job Request System

Bouygues Helpdesk @ SOAS

Raising a service request

From Saturday 1 October, all service requests should be channelled through to the helpdesk via telephone or email.

Please call our Facilities Helpdesk to report building faults or work requests for cleaning, security, maintenance and porterage. Available 24/7 365 days a year for operational support, building access control and to raise any maintenance issues.

You can email the Helpdesk via, or call the team on ext.: 2424, for external dial: 020 8526 8731

For IT related queries and requests, please continue to contact the IT Service Desk via, or on ext.: 4950, for external dial: 020 7898 4950

Our team will follow these guidelines:

Telephone request

Obtain name and the contact details of the customer
Establish the location of the customer
Obtain the full details of the service request, and whether a wider area within SOAS Campus is affected
Inform the customer that they will receive a confirmation email of acceptance of work, along with a unique reference number to track the progress of their request
Email Request

Ensure the details are entered into Maximo as specified
Notify the customer if further information is required in order to raise the request
Ensure an email address is present in order for the customer to receive updates on work orders
The SOAS Helpdesk – Please Note

The SOAS Helpdesk service is new to staff and students. Please pay attention to details when raising requests for new works. Customers calling may ask for a timeframe that their request is likely to be completed within. You can use this opportunity to manage customer expectations. Please always inform customers that their request will be tracked using the service request number issued to them (SR number).