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IT Support Services

Disclosure date: 6 March 2012

Reference: FOI2012/010 Disclosure - SOAS

Request

1) I would like to request the following breakdown of the University's hardware maintenance and costs:

A list of the models of the physical servers, storage devices, tape libraries, network switches and routers under support contracts; as well as the cost and duration of said contracts, with start and end dates and service level associated with the equipment. Could you also supply the names of the suppliers of aforementioned support services?

2) I would also request the name of the person/s in your organisation responsible for the maintenance support contracts.

Response

1) Please see attached spreadsheet.

2) The person responsible for maintenance support contracts is Martin Whiteside, Assistant Director (Information Systems) in Library and Information Services.