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IT Hardware & Software

Disclosure date: 20 August 2013

Reference: FOI2013/064

Request

I would like to make a request for information under the Freedom of Information Act regarding your IT network infrastructure.

Please could you answer the following questions regarding the equipment for School of Oriental & African Studies at Thornhaugh Street, Russell Square, London, WC1H 0XG.

1.) How many desktop PCs do you have at this site? Which brand(s) are they?
2.) How many laptops/notebooks or tablet PCs do you have at this site? Which brand(s) are they?
3.) How many thin clients do you have at this site? Which brand(s) are they?
4.) What operating systems do you run on your PCs/Laptops?
5.) How many desktops, laptops and thin clients do you have in total in your organisation across the country?
6.) How many physical servers do you have on site? Which brand(s) are they?
7.) How many virtual servers do you have on site?
8.) Which server virtualisation software do you use?
9.) Which server operating systems do you use?
10.) What supplier provides the maintenance (out of warranty) support on your desktops and servers and when does the contract expire?
11.) What suppliers/brands of Storage Area Networking (SAN) do you use?
12.) Which application do you use for Enterprise Resource Planning/Management (ERP/ERM)?
13.) Which application do you use for Groupware Products?
14.) Which application do you use for Database Products?
15.) Which application do you use for CRM Software?
16.) Which application do you use for Business Intelligence Systems?
17.) Which application do you use for Finance & Accounting Systems?
18.) Which application do you use for Human Resources Application Systems?
19.) What are the names, line types and speeds of your ISPs?
20.) Who is your primary voice carrier?
21.) Approximately how many phone extensions do you have at this site?
22.) Do you use VoIP for your internal communications?
23.) Are your external calls through your voice carrier carried over VoIP or do they go over a conventional phone line?
24.) Which brand of PBX do you use at this site?
25.) Which supplier has the maintenance contract on your PBX and when does it expire
26.) Who supplies the outsourced or managed service for your data centre and when does the contract expire?
27.) Who supplies the outsourced or managed service for your service desk and when does the contract expire?

Response

1.) We use Dell branded desktop PCs we have approximately 1,550 onsite. We have 91 Apple Desktops.

2.) We have 171 official laptops. We encourage bring-your-own-device and staff can buy their own through a scheme. There are also laptops purchased as part of research grants: these are not included in the numbers above and are not centrally managed. Of the 171 managed laptops, the majority are Dell though there are some Toshiba and 30 are Apple.

3.) SOAS does not use thin client hardware, though we use Windows Terminal services to deliver a remote desktop to any user who wishes to use it. We can support around 200 concurrent thin client connections.

4.) We use XP for the majority of desktops and Windows 7 for all laptops. All PC desktops will be Windows 7 by 1 October 2013. We also have limited quantities of Macs - comprising about 6% of our estate.

5.) As above.

6.) We currently have 71 Dell servers in current use.

7.) We have 121 virtual servers running on 9 physical hosts.

8.) EMC VMWare 5.

9.) Windows Server 2008 R2, Windows Server 2012 and SUSE Linux all 64 bit.

10.) All servers and desktops are bought with a 5 year warranty. Desktops are replaced every summer and the warranty typically expires in August /September. We replace 20% of our estate on an annual basis. Servers are purchased as they are needed.

11.) MTI badged EMC SAN

12.) SOAS does not use full ERP – we use Unit4 Agresso that has some ERP functions.

13.) SOAS does not use Groupware.

14.) SQL Server, Oracle and MySQL.

15.) SOAS does not use a business intelligence system.

16.) Unit4 Agresso

17.) Northgate Arinso ResourceLink

18.) 2 x Janet 1 Gb/sec lines and 1 x 100 Mb/sec line.

19.) COLT

20.) 1,200 across both campuses

21.) Yes

22.) We use ISDN lines, i.e. a conventional line.

23.) CISCO

24.) BTinet expires July 2016

25.) There is no outsourced managed contract, though some of our equipment is in a co-location site at the University of London Computer Centre - this is on a rolling contract.

26.) SOAS operates this internally, there is no outsourcing or managed service.

27.) As above.