[skip to content]

Mental Health Services

Disclosure date: 12 July 2013

Reference: FOI2013/051

Request

How many people - students or university staff - have used the university’s mental health
services over the past five years (with data given for each year from 2008, and different details given for the number of students and staff);

and, if recorded, what their level of satisfaction with the service was. (This can be sent grouped in the way the university has recorded it, if these responses are held on record.)

How many people are employed in a capacity of mental health counselling or any other
counselling position at the university;

and what each of these people’s roles are;

and, if available, what their qualifications are to deal with mental health.

How much the service has cost to run for the past five years (with data collected for each year from 2008);

how much funding has been given to the centre by the university or from other sources;

and whether funding for it has increased or declined over the last five years.

Response

How many people ­ students or university staff ­ have used the university’s mental health services over the past five years (with data given for each year from 2008, and different details given for the number of students and staff).

Staff
For School employees, there are two facilities available to individuals: Occupational Health (OH) referrals or confidential telephone counselling through the School’s Employee Assistance Programme (EAP) which was first introduced in July 2009.

Students
The student numbers below indicate the number of individuals who accessed one-to-one mental health and wellbeing service meetings with SOAS’s Senior Student Counsellor.

This does not include figures for groupwork, workshops or event participation. This is also not the total number of appointments offered/attended. The figures do not include non one-to-one (in person) enquiries (email or telephone).

Please note that some of these individuals would have had either one-to-one weekly/fortnightly/monthly, occasional or one off meetings. So this would not reflect how the service was used.

 

 StudentsStaff
2008-0967OH referrals: 0; EAP: 0
2009-1065OH referrals: 0; EAP July to Dec 2009: 3
2010-1169OH referrals: 3; EAP Jan to Dec 2010: 8
2011-1272OH referrals: 1; EAP Jan to Dec 2011: 6
2012-1388OH referrals: 9; EAP Jan to Dec 2012: 8(1 since Jan 2013)


If recorded, what their level of satisfaction with the service was. (This can be sent grouped in the way the university has recorded it, if these responses are held on record.)

Students
Feedback is collected on Student Services as a whole, e.g. via the NSS, but not specifically on the Mental Health and Wellbeing Service. There are however regular individual reviews between the advisor and those using the service.

Staff
The School does not receive feedback on casework from the EAP provider.

How many people are employed in a capacity of mental health counselling or any other counselling position at the university, and what each of these people’s roles are, and, if available, what their qualifications are to deal with mental health.

The Mental Health and Wellbeing Advisor is a 0.4 post. We have 4 part time counsellors.

The Mental Health and Wellbeing Advisor is a qualified psychotherapist and a qualified Mental Health First Aid trainer. Three of the counsellors are qualified psychotherapists and the fourth is a counselling psychologist.

We also have a visiting psychiatrist one morning per month who carries out psychiatric assessments and advises the counsellors and Mental Health and Wellbeing Advisor.

How much the service has cost to run for the past five years (with data collected for each year from 2008); […]

Salary of staff member only, support, administration and other service costs are part of the overall Student Services budget:

2007   £9,480
2008   £18,960 (added one day per week)
2009   £19,586
During the period 2010-12 the post continued at 0.4 on a salary scale of £37,382-£48,729.

[…] how much funding has been given to the centre by the university or from other sources; and whether funding for it has increased or declined over the last five years.

The post is OFFA funded. We have increased funding to the postholder by 5 hours per week to develop student buddying initially to vulnerable students and now gradually to all first year students.

Each Occupational Health referral costs the School £210 per visit. So the cost for OH is:

2008: £0
2009: £0
2010: £630 (3 people)
2011: £210 (1 person)
2012: £1050 (5 people)
2013: £840 (4 people)

It is impossible to breakdown the cost of each of the EAP Telephone Counselling as the School pays a single fee each year to the EAP provider based on a cost of £4.50 per employee whether they use the service or not.