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Tuition fee refunds

Disclosure date: 11 July 2013

Reference: FOI2013/052

Request

1.) How many undergraduate students in full-time or part-time education have demanded full or partial refunds of tuition fees due to unsatisfactory standards of teaching from School of Oriental and African Studies in the most recent academic year on record (ideally 2012-2013; if not 2011-2012) ?

2.) How many graduates (who have left university) have demanded full or partial refunds of tuition fees due to unsatisfactory standards of teaching from School of Oriental and African Studies in the most recent academic year on record?

3.) How many postgraduate students in full-time or part-time education have demanded full or partial refunds of tuition fees due to unsatisfactory standards of teaching from School of Oriental and African Studies in the most recent academic year on record?

4.) Could you send a year-by-year (academic years) breakdown of demands for tuition fee refunds from the university due to unsatisfactory teaching from 1996 to 2013?

Response

1.) In 2012-13, no undergraduates demanded refunds of fees.

2.) In 2012-13, no graduates demanded refunds of fees.

3.) In 2012-13, 2 postgraduate students demanded partial or full refund of fees as part of complaints relating to standards of teaching or supervision.

4.) This request is difficult to answer as demands for refunds might not necessarily result in an actual refund being given, and such demands would only be recorded in the correspondence relating to specific complaints, where those complaints were made through the formal student complaints procedure. Correspondence relating to complaints is destroyed 6 years after the complaint has been resolved. It is therefore not possible to provide figures for the period up to 2007.

For the period since 2007, all I have been able to do is to read through correspondence relating to relevant complaints (ie those related to teaching). This may not necessarily pick up all demands for fee refunds, since such demands may have been made via other routes (eg in person). I should also say that demands for refunds might not necessarily have been fulfilled (for example, if the student’s complaint was found to be unjustified).

2007-08         0
2008-09         0
2009-10         2
2010-11         0
2011-12         6 (all signatories to the same complaint)