[skip to content]

Printing & Photocopying

SOAS has a variety of HP multi-function devices (MFDs) for staff, students and external members to use. They are available throughout the School and users will be charged for using them.

All of the HP devices print, photocopy and scan to e-mail. We operate a "pull" printing system.  This means you send a print job to the system then go up to almost any machine, log in (with username and password or by passing your SOAS ID card across the card-reader) and retrieve your printing. 

Students are required to top up their credit online or at the SafeCom money loaders at Vernon Square and Russell Square. Staff printing is charged to the Department.

Help and advice about how to print, photocopy and scan is provided on this page, and by machines. In addition, users can contact the helpdesk for support on x4950, or at helpdesk@soas.ac.uk

 

Printing

  • All users (except External users), can print from any machine in SOAS as long as they have enough credit on their account
  • To log into the machines, please use your SOAS ID card on the card reader (this is marked by the SafeCom symbol). You can use this to log out again
  • The machine may require you to register your card the first time you use it. To do this, ignore the "PUK code" box and enter your SOAS username and password in the boxes provided on screen
  • A quick guide to printing is available on this page
  • All workstations are configured to print in black and white. To print colour, please go to the printer properties and change to colour. Users then need to visit a colour machine to print the job
  • All users must log out after using the MFDs or they risk losing credit due to unauthorised usage by others

Photocopying and Scanning

  • All users can photocopy and scan at any machine in SOAS as long as they have enough credit on their account
  • To log into the machines, please use your SOAS ID card on the card reader. You can use this to log out again
  • The machine may require you to register your card the first time you use it. To do this, ignore the "PUK code" box and enter your SOAS username and password in the boxes provided on screen
  • Quick guides to photocopying and scanning are available on this page
  • All users must log out after using the MFDs or they risk losing credit due to unauthorised usage by others

All users must comply with copyright regulation when printing, photocopying and scanning. Copyright statements are displayed by each machine.

Printing from a Personal Laptop

  • SOAS students and staff with personal laptops wanting to print to the HP MFD network can do so provided they have configured their laptops to connect to SOAS network first. Instructions are provided for Windows Machines and Macs running OS X 10.7 and above. See Guidance on how to connect to the SOAS network.
  • SOAS staff who use cannot see the printer driver on their SOAS-issued machine will need to log a helpdesk call and the correct print driver will be installed for you. In the meantime, you can use the mobile print service as described below
  • People using devices without instructions can send the document or article as an email attachment to: mobileprint@soas.ac.uk from your SOAS email account. You will not be able to print using other email accounts, such as gmail and hotmail accounts. The email attachment cannot be larger than 25mb.

Crediting your account for Printing, Photocopying and Scanning

  • SOAS Students – All SOAS students are given an amount of credit in their accounts when they successfully enroll for their course each year. Undergraduates will have £7.50, equivalent to 150 black and white, A4 sheets. Postgraduates will have £12.50 and Research students will have £20. When these free credits are finished, students need to add credit to their account. Please note that any unused credit will not be refunded
  • SOAS staff – All SOAS staff are given a quota limit each month. If this quota limit is used up before the end of month, please contact your faculty administrator or departmental manager for extra quota
  • External Users & Day visitors – A temporary SOAS account will be created when applying for membership. Users will be given a User ID with expiry date (depending on the type of membership) and a password. To add credit your the account please see the notes below

Charges

  • Black and White printing and photocopying:
    5p per A4 sheet (whether single sided or double sided)
    10p per A3 sheet (whether single sided or double sided)
  • Colour printing and photocopying:
    20p per single sided A4 & 35p double sided A4
    35p per single sided A3 & 60p double sided A3

Other Advice

  • Don't leave your printing too close to your assignment deadline as queues can develop at the printers and we cannot guarantee that you will be able to meet your deadlines
  • Keep your card and password secure to prevent unauthorised use of your account. If you have lost your SOAS ID card, please report it to the Library. If you think someone knows your login details then you should change your password. It is also advisable to change your password frequently and/or when the system prompts you to do so.
  • Please note that unspent credit on print accounts is non-refundable
  • If you find your card has been attached to the wrong user ID, please email the helpdesk to get this resolved.
  • Don't allow another person to use your username and password or your SOAS ID card. If you use a username other than your own, or disclose your username and password to another person you are breaking the University's IT Policies and Regulations
  • Any work you send to the printer is held in a queue, it will only be printed when you tell the printer to release your work for printing by touching the keypad with your ID Card. Your print job will not be processed unless you have enough credit for the whole job.

Your Comments

Thanks to everyone who responded to the recent post project review survey. Here we address some of the comments made by staff.

  • Machine locations - due to the constraints on space within the School, we are restricted as to where machines can be located. It is not ideal that machines are placed in corridors, but placing them in such locations has enabled us to increase the number of machines in the fleet.
  • Stapling function - some machines do have the capacity to staple (the 5035s) and we are adding staff onto a stapling print queue. This has to be done manually and we appreciate your patience.
  • Printing speed - some staff have highlighted problems with the speed of printing and we are doing what we can to ensure our accounting software is as quick as possible.
  • System monitoring - all machines are monitored through administrative software throughout the day, therefore if there are problems we can be reactive to them. This software also monitors toner levels and we can then predict when toner will run out, meaning the machine is not out of use.