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NSS Results 2011/12

The academic year 2011/12 saw the eighth National Student Survey.

The highest scores again this year are for questions covering teaching on our courses. The overall satisfaction rate was down slightly by 2% on the previous year to 84%.

Methodology

Students’ responses are collected using the Likert response scale (from strongly disagree to strongly agree), with these responses being converted to a numeric value between 1 (strongly disagree) and 5 (strongly agree). An average is then taken to give the responses detailed below.

A ‘reliability threshold’ is enforced by the organisers of the survey. This means that response rates in any department must exceed 50% in order for the results of that department to be counted.

The figures given below are taken from the NSS Dissemination site, and are based on all 422 responses. This response rate represented 69% of eligible students which is in line with the national average and a 4% increase on the School’s figure from last year.

Where we are doing well

The following questions received an average response of 4.0 or higher:

  • 4.4 The course is intellectually stimulating
  • 4.3 Staff are enthusiastic about what they teach
  • 4.0 My communication skills have improved
  • 4.1 The library resources and services are good enough for my needs.
  • 4.1 Staff are good at explaining things

Where we could do better

The following questions received an average response rate of 3.5 or lower:

  • 3.5 The criteria used in marking have been clear in advance
  • 3.3 Feedback on my work has been prompt
  • 3.4 Good advice was available when I needed to make study choices
  • 3.5 I have received detailed comments on my work
  • 3.5 Feedback on my work has helped me clarify things I did not understand

Next Steps

The NSS 2012 results identified areas where further improvements are needed, specifically in relation to Assessment and Feedback and Academic Support.
The results are discussed at all key committees in Term 1. The results are also discussed at the Heads Forum. Departmental action plans for 2011 have been reviewed and updated for session 2012-13 based on these findings. Executive Board will monitor progress with action plans specifically in relation to coursework turnaround times and student support.

QuestionAverage Response 2011/12+/- 2010/11
1. The teaching on my course4.20
Staff are good at explaining things4.10
Staff have made the subject interesting4.10
Staff are enthusiastic about what they are teaching4.30
The course is intellectually stimulating4.4+0.1
2. Assessment and feedback3.5-0.1
The criteria used in marking have been clear in advance3.5-0.1
Assessment arrangements and marking have been fair3.8-0.1
Feedback on my work has been prompt3.30
I have received detailed comments on my work3.5-0.1
Feedback on my work has helped me clarify things I did not understand3.50
3. Academic support3.7+0.1
I have received sufficient advice and support with my studies3.6+0.1
I have been able to contact staff when I needed to3.90
Good advice was made available when I needed to make study choices3.4-0.1
4. Organisation and management3.80
The timetable works effectively as far as my activities are concerned3.80
Any changes in the course or teaching have been communicated effectively3.70
The course is well organised and is running smoothly3.80
5. Learning resources4+0.1
The library resources and services are good enough for my needs4.1+0.2
I have been able to access general IT resources when I needed to40
I have been able to access specialised equipment, facilities, or rooms when I needed to3.9+0.1
6. Personal development4+0.1
The course has helped me to present myself with confidence3.8-0.1
My communication skills have improved40
As a result of the course, I feel confident in tackling unfamiliar problems4+0.1
7. Overall satisfaction  
Overall, I am satisfied4.10