Our policies and procedures

This section of the Publication Scheme covers current written protocols, policies and procedures for delivering services and responsibilities.

The list below provides a guide to the information published by SOAS which falls within this part of the Publication Scheme. Information is available in electronic form via the SOAS website unless otherwise indicated.

For information on how to obtain copies of documents published by SOAS under the Publication Scheme and the charges which apply, see Ordering Copies.

1. Policies and Procedures for Conducting SOAS Business

• Charter and Standing Orders - SOAS's charter, standing orders and annexes
• Policy Documents and Procedures - SOAS policies and procedures

2. Policies and Procedures Relating to Academic Services

• Degree Regulations, Policies and Procedures

For policies and procedures relating to academic quality and standards, see What Our Priorities Are and How We Are Doing

3. Policies, procedures and guidance relating to Student Services

• Student Support - This page contains information on support services for students, including counselling, student advice, disability and neurodiversity support, and multi-faith chaplaincy
• Student Complaints - This page explains what to do if you want to make a complaint
• Student Misconduct - If you need to report student misconduct, this page will explain how

4. Policies and Procedures Relating to Honorary Degrees

• Charter and Standing Orders - Includes the terms of reference of Honorary Degrees and Fellowships Committee
• Honorary Degrees and Fellowships - Information about recipients and procedures

5. Policies and Procedures Relating to Human Resources

• Human Resources Policies and Procedures - Key HR policies and procedures are listed here
• A-Z HR Policies and Procedures - All HR policies and procedures listed alphabetically

6. Code of Conduct for Members of Governing Body

• Charter and Standing Orders: Annex XIX: Board of Trustees terms of membership
• Charter and Standing Orders: Annex XXI: Register of interests

7. Equality and Diversity

• Equality and Diversity Office - Information about how we create an inclusive culture and community at SOAS,

8. Health and Safety

• Health and Safety - All health and safety policies and procedures are listed at the bottom of this page

9. Estate and Facilities Management

• Disposal of IT Equipment and Packaging
• Estates and Infrastructure Strategy
• Estates and Services Department
• Financial Strategy
• Strategies, Policy Documents and Procedures - Includes SOAS's environmental policies

10. Complaints Policies

• Freedom of Information and Environmental Information Appeal Procedures - Procedures for internal appeals relating to requests under the Freedom of Information Act and the Environmental Information Regulations
• Public Complaints Procedure
• Publication Scheme: Guide to Information - Feedback and Complaints - Procedures for feedback and complaints about SOAS's implementation of the model publication scheme
• Data Protection Complaints Procedure

11. Records Management and Personal Data Policies

• Collections Management Policy - Policy relating to the management of art, artefacts, archives and manuscripts
• Information Compliance - Policies, procedures and guidance on Data Protection, Freedom of Information, records management and intellectual property

12. Research Policies and Strategies

• Intellectual Property - Guidance and procedures on intellectual property
• Research Office - Research applications and procedures
• Services for Business and Government - Includes information on briefings, consultancy and other third stream activities
• SOAS Research Ethics Policy
• SOAS Research Online - Published research by SOAS staff and research students

Policies and procedures relating to academic quality and standards: see What Our Priorities Are and How We Are Doing

13. Charging Regimes and Policies

• Admission to the Library - Includes information on charges for Library membership
• Library Services - Includes information on charges for photocopying, fines etc
• Publication Scheme: Guide to Information - Ordering Copies - Charges for information covered by this publication scheme
• Submitting a Freedom of Information or Environmental Information Request - Includes information on charges applicable to Freedom of Information and Environmental Information requests
• Tuition Fees