SOAS University of London

Estates and Facilities

Directorate of Estates and Facilities

The Estates and Facilities Directorate is located on the third floor of the Faber Building.

The Directorate is responsible for the delivery of the Estates and Infrastructure Strategy which covers the areas of major construction and refurbishment projects;facilities operation and space management, including timetabling and energy management.

The Directorate aims to ensure that the quality, functionality and operation of the estate and its associated infrastructure meets the needs of its users and supports the activities of the School.

The Estates and Facilities Directorate manages the following functions:

From Saturday 1 October 2016, all service requests should be channelled through to the helpdesk via telephone or email.

Please call our Facilities Helpdesk to report building faults or work requests for cleaning, security, maintenance and porterage. Available 24/7 365 days a year for operational support, building access control and to raise any maintenance issues.

You can email the Helpdesk via, or call the team on ext.: 2424, for external dial: 020 8526 8731

For IT related queries and requests, please continue to contact the IT Service Desk via, or on ext.: 4950, for external dial: 020 7898 4950


020 7898 2424 External dial: 020 8526 8731