Job Request System
Raising a service request
Please call our Helpdesk to report building faults or work requests for cleaning, security, maintenance and porterage. Available 24/7 365 days a year for operational support, building access control and to raise any maintenance issues.
You can email the Helpdesk via firstname.lastname@example.org, or call the team on ext.: 4900, for external dial: 020 7898 4900
For IT related queries and requests, please continue to contact the IT Service Desk via email@example.com, or on ext.: 4950, for external dial: 020 7898 4950
To deal with your request efficiently please expect our team to follow up on these simple rules:
We will confirm your name and the contact details as well as establish the location of raised job
We will obtain full details of the service request, and any applicable circumstances ie whether a wider area within SOAS Campus is affected
We will confirm that you will receive a confirmation email of acceptance of work, along with a unique reference number to track the progress of the request
We will ensure the details are entered into Maximo as specified
We will notify you if further information is required in order to raise the request
We will ensure an email address is present in order for the customer to receive updates on work orders
Either way you will receive the service request confirmation email stating all the details and your unique reference number to allow you to track any progress and/or updates on the request.