SOAS University of London

Registry

Appeal against a result

Please read the information below before you consider making an appeal or querying any result.

You can also read more general information about SOAS' Degree Regulations, Policies and Procedures.

Choose from:

 

Clerical checks

If you want confirmation that a mark has been correctly recorded or calculated, please ask the relevant Department Office for the module(s) to undertake a clerical check, clearly stating which module and assessment element (e.g. AS1, exam etc) you are referring to.

Please note that:

  • the coursework marks published during the year on BLE were provisional and still subject to scrutiny by the Visiting Examiner for the module and confirmation at the relevant Sub-board of Examiners.   
  • the coursework marks published via Online Student Services include any deductions made for late submission e.g. you were awarded 66 but submitted 2 days late, so the mark shown will be 66 minus 4 (two marks deducted per day it was late) = 62.
  • if you have had mitigating circumstances accepted for late submission of coursework but do not think this is reflected in the final published result, please email exams@soas.ac.uk. We can check this for you and, if necessary, make any adjustment to your results.      

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Making an appeal

To appeal the results of a taught programme, you must follow the process as set out in the Appeals Procedure You must submit your appeal using the 'Appeal Form' available on the right-hand side of this page to  Registry at appeals@soas.ac.uk  within 3 weeks of the formal publication of your results (except for appeals following late Summer re-entries, please see deadlines below). Please note that appeals which do not follow this procedure will not be accepted.

Deadlines for appeals (2018-2019)

Postgraduate students in respect of dissertation and/ or overall award: Publication of results: 28 November 2019: Deadline for Appeals: 19 December 2019

Deadlines for appeals (2019-2020)

Undergraduate finalists - Publication of results: 2 July 2020. Deadline for appeals: 23 July 2020

Undergraduate non-finalists - Publication of results: 9 July 2020. Deadline for Appeals: 30 July 2020

Undergraduate non-finalists following late summer re-entry - Publication of results: 14 September 2020. Deadline for Appeals: 21 September 2020

Postgraduate students eligible for July award, in respect of taught courses, dissertation and/or overall award - Publications of results: 6 July 2020. Deadline for Appeals: 27 July 2020

Postgraduate students eligible for December award or studying on a part-time basis, for appeals:

in respect of taught courses: Publication of results: 27 July 2020. Deadline for Appeals: 17 August 2020

in respect of dissertation and/ or overall award: Publication of results: 26 November 2020: Deadline for Appeals: 17 December 2020

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Appeals submitted before the formal publication of confirmed results (see dates above) will not be considered.

Appeals submitted after the relevant deadline will be accepted only if you provide compelling evidence to explain why you could not appeal earlier e.g. you were in hospital or you were travelling overseas in a country with poor internet access.  

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Grounds for an appeal

Appeals can be made on the following grounds only:

  • An allegation of irregularity in the conduct of an examination or assessment or of administrative error. Examples of this may include disruption during an examination, contradictory or incorrect advice being given about an assessment. Please also see below about appeals against 'academic judgement'. 
  • New evidence of mitigating circumstances that may have adversely affected your performance. e.g ill health, bereavement etc. Please note that if you did not make the School aware of these circumstances by the published deadline during the affected academic year you will be asked to explain the reason(s) for the late submission of the evidence.
  • Prejudice or bias (actual or perceived) which can be proven. You should clearly set out the reasons for the claim of bias.

All appeals must include supporting evidence.

Appeals will NOT be accepted under any circumstances against the 'academic judgement' of markers i.e. because you disagree with a mark or because you have been awarded a lower mark than you hoped to achieve. The School has procedures for internal double marking or moderation of all modules and scrutiny by a Visiting Examiner appointed from outside the School. If you are unsure why you were awarded a particular mark e.g. for a piece of coursework or an exam, you should contact the relevant department or the marker of the work to ask for further feedback. Details of Marking Criteria and the Assessment Feedback Policy can be found at My Studies.   

If you would like your department office to check that a mark was recorded correctly please see the information about clerical checks at the top of this page.

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Necessary documents

To make an appeal, you should submit:

  • An Appeal Form (available on the right hand side of this page).
  • Evidence of the alleged irregularity or administrative error.

and / or

  • Evidence of mitigating circumstances (see the Degree Regulations, Policies and Procedures page here). You must also be able to explain if the mitigating circumstances claim was not submitted earlier in the academic year.

and/or

  • Evidence of prejudice or bias

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The appeal process

Formal Stage - Part 1 (Investigation)

The Examinations and Assessments Manager will consider if the appeal fulfils the necessary evaluation criteria. You may be asked to provide additional information or to clarify the relevance of the evidence you have submitted. If your appeal fulfils the initial criteria, they will then consult an 'Investigating Officer' (IO) who will make a decision within 21 days. The IO is an experienced member of academic staff.

You will be informed of the outcome via email.

Formal Stage  - Part 2 (Appeals Panel)

If you are unhappy with the outcome of your appeal at stage 1, you will have the opportunity to request that it be reviewed. Depending on the exact outcome, this may be by an Appeals Panel or by a member of the School's senior management. The panel/review will be arranged as soon as possible but you should be aware that especially over the summer it often takes several weeks to find a date when suitable academic staff are available.   

Review Stage    

If the Appeals Panel rejects your appeal, you may request a review of the appeal by a member of the Directorate.

Office of the Independent Adjudicator (OIA)

At the end of the School's Appeal Procedure, you have the right to submit a request for the School's decision to be reviewed by the OIA. Please note that the OIA will consider your case only when you have exhausted the three internal stages of the SOAS Appeals Procedure above and a 'Completion of Procedures' letter has been issued to you by SOAS. 

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