We want you to have a pleasant time studying with us, but we understand there might be occasions where you’re not as satisfied as you could be. You have the right to complain if you are dissatisfied with any aspect of your experience at SOAS. However, you also have a responsibility to follow the rules and regulations of the School whilst studying here.
There are different procedures depending on what the complaint is about:
The student complaints procedure covers issues involving teaching, supervision or a service provided by the School (eg the Library or Registry).
The Student Appeals Procedure covers irregularity in the conduct of an assessment or administrative error, or new evidence of mitigating circumstances.
The guidance on preventing gender based violence in the School covers initiatives to raise awareness among students and staff, and how to respond to an incident.
Further information
The student disciplinary procedure covers issues involving the behaviour and conduct of students at SOAS.
The Dignity at SOAS Policy covers all forms of unacceptable behaviour including discriminatory behaviour, bullying and harassment of employees.