SOAS University of London

Connecting to WiFi at SOAS

All SOAS students, staff and visitors have access to wireless Internet and printing services using your personal equipment. This means you can work flexibly across the campus and it means there is less demand on the public computing facilities. We do not guarantee that your personal equipment will work with all these resources as there is a huge variety of devices that will connect to wifi and we cannot test them all. The instructions on these pages are designed to cover the most common devices. Please try to work your way through these instructions before asking for help. The LIS Service Desk will make best efforts to assist but in the case of unusual equipment, or at busy times, it may not always be possible to get you connected first time.

Wifi instructions

We maintain an eduroam enabled network for wireless and wired connectivity. This network is usable by staff and students of SOAS as well as other educational institutions who have eduroam enabled Once you are configured to connect to eduroam you will be able to connect to any other 'eduroam' enabled organisation you visit around the world.

SOAS staff and students

Below you can find instructions on how to connect to eduroam from a number of common device types. Staff devices should already be configured for eduroam, contact the IT Service Desk if you have any issues. If your device isn’t covered see the generic information further down this page. Your SOAS username is the format

Using Apple Mac OS X/iOS devices (MacBooks/iPads/iPhones) on wired or wireless network

iOS (iPhone/iPad/iPod Touch)

  1. Download the relevant iOS config profile:
    1. iOS 7+
    2. iOS 5/6
  2. You should be prompted to install the profile - tap "Install"
  3. You should now be able to connect to "eduroam" in the wi-fi settings menu

Mac OS X 10.13 (High Sierra) 10.12 (OS Sierra)/10.11 (El Capitan)/10.10 (Yosemite)/10.9 (Maverick)/10.8 (Mountain Lion)/10.7 (Lion)

  1. Using Safari, download the relevant OSX config profile 
    1. 10.13 (High Sierra)
    2. 10.12 (OS Sierra)
    3. 10.11 (El Capitan)
    4. 10.10 (Yosemite)
    5. 10.9 (Maverick)
    6. 10.8 (Mountain Lion)
    7. 10.7 (Lion)
  2. You should now be able to connect to the wired network and/or wireless (by selecting 'eduroam' from the list of available wireless networks
Using Microsoft Windows devices on wired or wireless network (Windows 10, 8, 7, Vista & XP)
  1. Download the relevant SOAS primer for you version of Windows
    1. Windows 10
    2. Windows 8
    3. Windows 7
  2. Run the primer .exe file and follow the instructions

If you do not find your system in the list above then you should want to consult our Generic Information page and see if you can work out what needs doing yourself (if you do, then please email us

If you do not connect to this network immediately, you may need to follow additional steps depending on your device. We have put together a number of pages for a number of operating systems and devices that contain details on how to use the resources available on your system (see also downloads in Related Information):

N.B. If you have trouble connecting to 'eduroam', even when you are attempting to use the 'eduroam' at another institution, you should still contact the IT Service Desk in the first instance.

Wifi for Visitors

If your device is already configured to connect to 'eduroam' it should connect our network automatically. If you have never configured your device for 'eduroam' or experience any problems connecting please contact the IT support desk at your home university for assistance. You would need to have set-up your device for 'eduroam' at your home university before attempting to use 'eduroam' at SOAS.

To check if your university is a member of 'eduroam' visit the 'eduroam' website.

In addition there is guest wireless available on the 'WiFi Guest' network. This is provided by The Cloud and is free of charge to use.

You can get help from The Cloud by visiting their wifi support pages or email

The IT Service Desk will not be able to provide support for Visitor wifi provided by The Cloud.