SOAS University of London

Quick Guide to IT Services for Staff - IT

  • Your SOAS Account

    Your user ID is in the format of xy3 (your initials + a number), your password should be provided to you by your faculty. Once you are able to access your account you should reset your password, we also recommend changing it on a regular basis. Please see change password for more information. You will be asked to set up some challenge questions so that you can login in case you ever forget your password.

    This is the ID and password you will have to use to access most of SOAS’ online services such as Moodle/BLE, SOAS mail, using our PCs, checking your Library record, other online Library services and more.

    If you take over a job from someone else, you must make sure that you start using your own user ID from the first day. In certain cases, you can request that important e-mails from the previous post-holder are forwarded to your address.

  • Staff ID cards

    ID cards are obtained from the Library Membership desk. Please see ID cards for new staff for more information.

  • Computer Equipment and Software

    Your faculty should supply you with the computer equipment and software you need. If you need to purchase new computer equipment or software you should consult your faculty administrators.

    • You can contact the IT service desk (itservicedesk@soas.ac.uk) or Sandy Nicoll (an2@soas.ac.uk), IT Executive Officer, if you have any enquiries regarding hardware and software purchasing.
    • It is important to note that any use of unlicensed software on school computers is subject to disciplinary actions.   
  • Network and Internet Access
    All office computers, and most computers all over the university are connected to the SOAS Network. Always consult the Service Desk (itservicedesk@soas.ac.uk) if you want to connect any other devices to the network.

    You can connect your personal laptop or mobile devices to the wireless network (Eduroam) in many locations in the school. Please refer to our Wifi at SOAS page for information on how to get access to the Internet.

  • E-mail
    Your SOAS email address will be your staff ID followed by @soas.ac.uk, e.g. xy3@soas.ac.uk. You can access your email at SOAS Mail or through Gmail. You can customise your e-mail address by creating a friendly address or alias (e.g. an.other@soas.ac.uk). To create an alias visit create a friendly email address.

    A quick Gmail guide is available on Moodle including how to use the calendar feature (page 11-15). You will be required to login with your SOAS ID and password.

  • Your Files

    We recommend that you store your files on the network (X: drive) rather than on the hard drive of your computer. Then your files will regularly be backed up and they won’t be lost if any problems occur. On most of the office computers in the School the My Documents folder is linked to your personal folder on the X: drive. You should also back up your files regularly onto a hard drive, flash drive (memory sticks) or archive them on CD/DVDs.

  • Remote Access to Your Files

    You can also access your files on your network drive over the internet via remote file access.

    You can get full access to all your files through the Remote Desktop Service, further information can be found on the following https://www.soas.ac.uk/itsupport/remotedesktop/.

  • Printing, photocopying and scanning
    All members of staff can use the Canon multi-functioning print devices to print, photocopy and scan. These can be accessed either in faculty offices, equipment rooms, PC labs and the Library. A charging system has been implemented and faculties are charged for their staff’s printing. Staff members should not allow students to use their account for printing. Staff members who are also students can only use their staff accounts to print work related materials.

    More information and instructions can be found on our printing, photocopying and scanning page.

    Large print jobs should be submitted as e-mail attachments to the Print Room (printroom@soas.ac.uk) in PDF format. You can find instructions and further information on the Print room web pages.

  • Protection against viruses and other problems

    The School uses McAfee VirusScan for virus protection. You should learn how to use the software to protect your computers. You need to make sure that automatic update for Windows and McAfee are activated on your computer as new viruses appear frequently. You should also install anti-virus software on all your home computers. We recommend the free Microsoft Security Essentials.

    You should also learn to use the internet wisely to avoid spyware or popups which will affect your computer. When surfing the internet or opening emails always think twice before clicking YES to download or install software onto your computer.

    Training

    Information Security Awareness Training is an online self-paced course aimed at developing broader awareness of Information Security among University staff. The course lasts approximately 2 hours including a test at the end.

    Contact

    Information Security is a top priority for IT. If you notice any suspicious emails requesting payments/clicks to open files and websites, texts/sms messages, please notify IT by emailing itsec@soas.ac.uk. Remember, these dangers can come from anywhere.

  • Training

    Staff Development offers computer training courses for staff on a regular basis. Details of these courses can be found on the Staff Development website. If you have specific training requirements, you should contact Staff Development at staffdevelopment@soas.ac.uk.

    Online IT Training is available on Moodle. You will be required to login using your SOAS ID and password.

  • Telephone

    If you have any requests or queries regarding the telephone system, you can either contact the switchboard by dialling “0” on your phone, visit the following https://www.soas.ac.uk/itsupport/telephony/ or e-mail itservicedesk@soas.ac.uk.

  • Multimedia Services

    You can book audio, video or other media equipment from the Multimedia/AV department, more information is available at Multimedia and Print Services, or e-mail itservicedesk@soas.ac.uk.

  • IT Support

    If you have any IT related issues or queries, you can contact the IT Support Desk on extension x4950 or email itservicedesk@soas.ac.uk. The IT Support Desk is located in Library Reception (Floor E). Opening times are Monday – Friday 9am to 7pm and Saturday 11am - 4pm during term time. Outside term time  Monday - Friday 9am - 5pm and Saturday 11pm - 4pm.

    The Support Desk provides support and answers general queries. However it does not provide extensive training nor supports personal equipment.

  • Scanners

    Dedicated scanners attached to PCs are available in the Library photocopying area (E19, Floor E). All of the multi-function printers support scanning to e-mail, please see the printing, photocopying and scanning page for further information.

  • Conditions of Use

    The use of the computer system in the School is governed by the “SOAS IT Policy” which is part of the School’s policies. Violation of these policies may be subject to disciplinary actions.

  • Contacts
    • IT Support Desk: Library Reception, Floor E, College Building 
    • Email: itservicedesk@soas.ac.uk 
    • Tel: ext 4950 (020 7898 4950)
  • Comments and Suggestions

    If you have any comments or suggestions on the School’s IT services, don’t hesitate to contact us at: itservicedesk@soas.ac.uk.