SOAS University of London

SOAS Library

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Customer Service Excellence Award

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SOAS Library has achieved Customer Service Excellence accreditation.

Please see our Customer Charter and Library Performance Indicator for more information.

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Top Marks

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√ The Library was open 100% of advertised hours

 100% of returned items were available on shelves within 24 hours

√ We responded to nearly 99% of queries within 3 working days

 Our e-services were available 99% of the time

 98.5% of those who attended our information skills and IT training sessions (and who provided feedback) felt confident using their new skill