SOAS University of London

SOAS Library

Library Performance Indicators 2016-17 – How did we do?

Top Marks

Thumbs Up

√ The Library was open 100% of advertised hours

 100% of returned items were available on shelves within 24 hours

√ We responded to nearly 99% of queries within 3 working days

 Our e-services were available 99% of the time

 98.5% of those who attended our information skills and IT training sessions (and who provided feedback) felt confident using their new skill

Areas to work on...

Thumbs Sideways
  • 82% of our users were satisfied with how we dealt with
    their queries….our target is 95%
  • We fulfilled 81.5% of British Library ILL requests within 3 days….our target is 100%
  • We got 51% of physical print books to shelf within 4 weeks...our target is 90%. (100% e-books were available within this period, however)