SOAS University of London

SOAS Library

Library Performance Indicators 2016-17 – How did we do?

Areas to work on...

Thumbs Sideways
  • 82% of our users were satisfied with how we dealt with
    their queries….our target is 95%
  • We fulfilled 81.5% of British Library ILL requests within 3 days….our target is 100%
  • We got 51% of physical print books to shelf within 4 weeks...our target is 90%. (100% e-books were available within this period, however)