SOAS University of London

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Customer Service Excellence Award

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SOAS Library has achieved Customer Service Excellence accreditation.

Please see our Customer Charter and Library Performance Indicator for more information.

SOAS Alumnus on the Library

Joseph Alexander Smith (MSc Violence, Conflict and Development, 2012)

"I can thank SOAS for the fact that I’m in Georgia. When I was working as subject librarian for Middle East and Central Asia I started to take an interest in the Caucasus region. The best resource for me during my time studying at SOAS was the library." Read the full interview.

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Top Marks

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√ The Library was open 100% of advertised hours

 100% of returned items were available on shelves within 24 hours

√ We responded to nearly 99% of queries within 3 working days

 Our e-services were available 99% of the time

 98.5% of those who attended our information skills and IT training sessions (and who provided feedback) felt confident using their new skill