SOAS University of London

IT Service Desk - What we do

Account Management
Wifi Connection
PCs
  • Reset passwords
  • Create accounts
  • Extend accounts
  • Set up wifi connection
  • Resolve wifi issues
  • Check PCs in computer labs
  • Perform basic PC installation/configuration
  • Troubleshoot/maintain PCs
Print Issues
Multimedia
General IT Queries/Requests
  • Maintain printers
  • Refund credits
  • Create print accounts
  • Resolve print login issues 
  • Assist users to log/print
  • Resolve basic queries remotely
  • Download and configure applications
  • Retrieve lost files
  • Advise on software/hardware components

If we are unable to resolve your query, we escalate your issue to the relevant advanced technical team and track the progress of resolution.