SOAS University of London

SOAS Programme Level 2: Management In Action


The aim of this programme is to deliver the objectives identified in the HR Strategy and Staff Surveys, referring to management development for middle managers, usually those on grades 8 & 9.

Programme Content

Competencies for each level of management will vary in emphasis and degree but at this level will include:

  • Leadership - providing clarity of purpose and strategic direction for individuals and teams
  • Change management - planning, project managing and decision-making
  • Personal effectiveness – collaboration, influencing, interpersonal skills
  • Development of the team and support of personal development planning
  • Self-development
  • Customer service: Understanding and communicating the importance of providing top quality service to all "clients"

Target Group

Lecturers, senior lecturers and researchers (in their first few years) who lead or manage research or other teams; administrators who manage people / teams and have been in management roles for at least a year.

Core Programme

The 5-day Core Programme will be delivered in two 2-day blocks and a one day block. You will need to attend all sessions to complete the Core Programme.

Day 1: Leadership and Delegation
Day 2: Building Teams
Day 3: Managing Performance
Day 4: Managing Conflict

Day 5: Managing Change

In addition to the Core Programme you will need to attend the following sessions to complete the SOAS Management Programme Level 2:

Managing People
  • Understanding and Leading Teams*
  • Appraising Your Staff*
  • Recruitment and Selection: Parts 1 & 2*
  • Team Development and Motivation*
  • Equality and Diversity Awareness*
Managing Activities
  • Successful Meetings - Presenting Yourself
  • Customer Care
  • Leading in Health and Safety
  • Project Management*
  • Change Management*
Managing Information
  • Information Compliance consisting of:
    • Records Management
    • Data Protection
    • Freedom of Information
Managing Yourself
  • Stress Management and Work-Life Balance
  • Determining Priorities and Managing Time*
Managing Resources
  • Budget Management

*Sessions on the core programme.

For those who have completed, or nearly completed, Level 2 there will be an opportunity to attend the accredited CMI Introductory and Full Diploma in Management courses held at Senate House, subject to funds being available.

To book on the core programme or additional sessions you can apply in one of two ways:

  1. Online using the Staff Development Online Booking Form
  2. By downloading a request form from the link on the right