SOAS University of London

SOAS Programme Level 1: First Steps in Management


The aim of this programme is to deliver the objectives identified in the HR Strategy and Staff Survey 2010, referring to management development for first line staff 

Target Group

Administrative, research and clerical staff who manage individuals or small teams or who will be taking on responsibilities for people within the next 3 months, and for those with experience but no formal management training.

Level 1 Management Programme

In order to complete the Level 1 Management Programme you will need to attend the Core Programme plus:

  • Presentation Skills
  • Display Screen Equipment Users Assessment
  • Diversity Overview
  • Customer Care
  • HR Briefings and training (topics tbc)

Core Programme

This is a 3-day Core Programme with some pre-course preparation and work-related tasks between sessions. You will need to attend all sessions.

Day 1:

  • Understanding roles and responsibilities
  • Individual strengths and style, developing new skills
  • Understanding and exploring your Myers Briggs profile
  • Managing yourself, your time and stress

Day 2:

  • Review of day one
  • Managing and developing others
  • Motivating and delegating to enhance effectiveness
  • Building a successful team
  • Leadership skills that work
  • Influencing skills
  • Communicating successfully

Day 3:

  • Review of previous modules
  • Needs identified by participants
  • Understanding and managing change
  • Getting the best from others
  • Dealing with difficult situations
  • Managing your own career

For those who have completed, or nearly completed, Level 1 there will be an opportunity to attend the accredited CMI Introductory Certificate in Management courses held at Senate House, subject to funds being available.

To book for the core programme or additional sessions you can apply for this course in one of two ways:
  1. Online (you need to register for Staff Self-Service first if you have not already done so)
  2. By downloading a request form from the link on the right