Student Casework Team
Overview
The Student Casework Team supports students and staff with information, advice, and guidance on the university procedures outlined on this page.
The team supports the progression of the matters under these procedures by completing the relevant investigations and progression as per the set out procedures. The procedures handled by the Student Casework Team are:
- Student complaints
- Student disciplinary matters
- Academic misconduct
- Academic appeals
Contact and further support
If you need further guidance or have questions about any of the processes for the above procedures, you can contact the team via studentcomplaints@soas.ac.uk or appeals@soas.ac.uk. You can find the current academic year procedures on the Degree regulations, policies and procedures page.
You can seek independent advice from the Students' Union or wellbeing support from Student Advice and Wellbeing.
We also provide further information and support via our Report and Support portal.