SOAS University of London

Data Protection Complaints Procedure

SOAS is registered as a Data Controller with the Information Commissioner’s Office. This means we are responsible under Data Protection Legislation (together the UK General Data Protection Regulation and Data Protection Act 2018) for the processing of personal data in respect of all operations where we decide the purpose and means of the processing.

SOAS takes seriously its obligations to protect the rights and freedoms of data subjects. The School is committed to building privacy by design and default into our systems and services, to minimise any risks to data subjects that might arise through our processing activities. You can find all of our policies and procedures relating to data protection in this area of our website.

However, we recognise that there may be circumstances in which members of our community or members of the public raise concerns or complaints about the way SOAS is processing their personal data. This procedure gives SOAS a framework for managing data protection complaints consistently and transparently, to ensure fair and equitable outcomes for complainants. It will also clarify the relationship between this procedure and other complaints and grievance procedures at SOAS, and related data protection procedures, such as our Data Breach Reporting Procedure and our Data Subject Access Request appeal process.

If SOAS staff, students or members of the public wish to refer or make a complaint, raise a query about the procedure, or otherwise need to get in touch, please contact the Information Compliance Manager using the email address dataprotection@soas.ac.uk, or call +44 (0)20 7898 4817.

The procedure can be opened and downloaded in Word and PDF format by clicking the links below:

Data Protection Complaints Procedure (Word) (msword; 37kb)  

Data Protection Complaints Procedure (PDF) (pdf; 721kb)