About the service

The Student Advice Service provides free, confidential immigration, finance and accommodation advice to applicants and enrolled students. To find out more about how we offer advice please read our Conditions of Service (PDF).

What can we help with

Examples of what we can help you with



  • Applying for UK student loans from Student Finance including how to resolve issues with eligibility, assessments and payments. 
  • Budgeting and money management including accessing hardship funds. 
  • How enrolment changes will affect your UK student loans such as taking a leave of absence, withdrawing, transferring programmes or repeating part of your programmes
  • Eligibility for state benefits such as Universal Credit


How to access our service

Immigration and finance advice

We provide advice by email or you can request an in-person, online or telephone appointment. Our working hours are Monday to Friday, 9am to 5pm. (excluding UK bank holidays and School closure days)

  • advice@soas.ac.uk

Accommodation advice

You'll find lots of useful information and guidance in our Accommodation pages.

  • accommodation@soas.ac.uk